Success story — Aggreko

Industry:

Industrial Manufacturing

Challenge:

Minimize the lag time between detecting customer issues and taking corrective action.

Solution:

Implement Net Promoter® as a key customer experience metric; partner with Satmetrix to deliver consistent and insightful information on customer situations to employees at all levels and locations.

Results:

Rescued several major “at risk” accounts, justifying the program and creating ROI at an early stage.

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