Success story — Experian

Industry:

Credit services company

Challenge:

Stand out in an increasingly commoditized market by creating a unique customer experience.

Solution:

A customer loyalty program based on Net Promoter® that consistently captures customer feedback and enables rapid response to issues and opportunities.

Results:

Double-digit revenue growth in eight consecutive quarters and an increase in Net Promoter Score from 14% to 30%.

Get the full story here (PDF: 98k) »

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