2009 Conference Registration Open
Registration is open for the third annual Net Promoter Customer Loyalty Conference, January 26-27, 2009 in San Francisco. This year's conference theme - Driving Customer-Focused Behavior - was selected by the Net Promoter community. You'll get inspiration, best practices, and practical tips for building loyalty with customers during these tough economic times and instilling a customer-centric DNA throughout your organization.
Agenda Highlights
Our conference agenda includes a compelling collection of industry thought leaders, authors, visionaries, and industry practitioners. Hear from experts, including:
- Brad Smith, President and CEO, Intuit
- Tony Hsieh, CEO, Zappos.com
- Joseph Jaffe, author, Join the Conversation and Life after the 30 Second Spot
- Fred Reichheld, author of The Ultimate Question
- Richard Owen and Dr. Laura Brooks, authors of Answering The Ultimate Question
- Bruce Temkin, Vice President and Principal Analyst, Forrester Research
- Jeanne Bliss, Consultant, coach, and author of Chief Customer Officer
Practitioners from the following companies will share real-life case studies as well: America First Credit Union, CareerBuilder.com, eBay, GE Healthcare, Logitech, Paul Davis Restoration, Progressive Companies, PricewaterhouseCoopers, Radiant Systems, Swiss Reinsurance, The West Paces Hotel Group, Veritude, and others.
» Visit the Conference Website
» Request an Invitation to Attend
Net Promoter Certification Training
Net Promoter Certification training is happening the same week in San Francisco, January 28-30. It's the place to get in-depth preparation for effectively implementing, managing, and optimizing a Net Promoter program. Through lectures, case studies, team-based discussion, and problem solving, participants master key concepts for using Net Promoter in a variety of operating environments, including B2C and B2B businesses. Register for both events and you'll make it an unparalleled week of learning and practical application of customer loyalty best practice.
» Read more about Certification
Early Bird Pricing Until November 21
Register before November 21st to take advantage of the lowest registration prices -- $1595 per person to attend the conference, $3995 to attend Certification, and $5290 (a $300 discount!) to attend both events. Group pricing is available if you send four or more people.
» Request an Invitation to Attend
Questions? Contact Debby Courtney for any questions relating to the Net Promoter Conference or Certification course.
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