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Management Team
Satmetrix growth is fueled by its technology and the expertise of its people. We have built a strong management team with leading experts in their fields.
Richard Owen
President and Chief Executive Officer
Richard Owen is President and CEO of Satmetrix, responsible for all aspects of strategy and day-to-day operations. Prior to joining our team, he was Chairman and CEO of NASDAQ-traded AvantGo, Inc., the leading provider of Enterprise Mobility Solutions to Fortune 1000 companies. AvantGo was successfully sold to Sybase, Inc. Before running AvantGo, Richard spent eight years at Dell Computer Corporation in various executive positions, most recently as vice president of Dell Online Worldwide. He was responsible for all aspects of Dell's Internet strategy and online business revenues on a worldwide basis—building Dell's online business to cover 50 percent of the company's sales volume. Richard began his career as a consultant for KPMG Management Consultants, where he worked for European high-technology manufacturers in the EMEA region on marketing strategy and business development, including Hewlett Packard and Apple. Richard holds a Bachelor's degree from Nottingham University in England and a Master's degree from MIT Sloan School of Management.
John Abraham
General Manager, Net Promoter Programs
John Abraham leads our Net Promoter® business unit at Satmetrix. His group is responsible for best practice exchange, conferences, training & certification, and online services for companies using Net Promoter to drive improvements in customer loyalty. Satmetrix created Net Promoter with customer loyalty expert Fred Reichheld, and the company now hosts the official Net Promoter community web site at www.netpromoter.com. Prior to joining Satmetrix, John was with Risk Management Solutions (RMS), a leading risk management software and consulting firm, where he was responsible for marketing, training services, knowledge management, and customer loyalty programs. Prior to RMS, he worked as a management and systems consultant with Booz Allen Hamilton and Accenture. John has an MBA from the Stanford Graduate School of Business.
Laura Brooks
Vice President, Research and Business Consulting
Dr. Laura Brooks has extensive experience working with clients in the areas of employee opinion surveys, organizational development, customer satisfaction, management development, team building, quality, job evaluation, and compensation. Prior to joining Satmetrix, she worked as a project director and manager for several consulting firms that specialized in statistical and psychological tools for measuring customer satisfaction and employee performance. Laura has published on Inter-Rater Reliability and Validity in Behavioral Research Methods in Computers and also participated in the survey-specific portion of the Malcolm Baldrige Award. Laura holds a PhD in Industrial/Organizational Psychology from Rice University (Houston, Texas) and a BS degree in Psychology from Duke University.
Deborah Eastman
Chief Marketing Officer
Deborah Eastman leads our global marketing efforts. She brings extensive experience in marketing, sales, and strategic business development. She has spent her career working with customers to deliver solutions that leverage new technology to drive improved business performance. Prior to joining Satmetrix, Deborah was the Managing Principal of Windward Solutions, providing advisory services to business-to-business marketing professionals. Previously, she was Executive Vice President of Sales & Marketing and Chief Marketing Officer for Biz360, an information services company that provides Market Intelligence to marketing executives. Before joining Biz360, Deborah served as a Vice President and Managing Director at BearingPoint (formerly KPMG Consulting), where she held a number of global leadership positions including marketing, global accounts and strategic partnership development.
Varughese George
Chief Technology Officer and VP of Products
Varughese George ("Var") is Vice President and Chief Technology Officer (CTO) of Satmetrix, responsible for the strategic vision and management of the company's product development and technology portfolio. He has more than 14 years of enterprise software experience, including the role of Vice President of Product Development at E2open, Inc. Var worked in similar roles at Oracle and successful enterprise software start-ups such as GetSilicon and E2open. He has played a pivotal role in leading teams in the U.S., India and China to develop ERP and CRM applications and was a member of the Oracle Application's Design & Architecture team and the Architecture Review Group. Var holds a Master of Science degree in Systems and Information from Birla Institute of Technology and Sciences and a Master’s degree in Computer Applications from Bharathiar University.
Martin Green
Vice President, Europe, Middle East and Africa (EMEA) Region
Martin Green is the Managing Director of Europe, Middle East and Africa (EMEA) Region. In this role, Martin leads all sales and business operations for the region. He has an extensive track record in managing complex global customer loyalty programs, with a specialization in the international telecommunications and technology arena. Martin has designed and managed the overall relationship for significant customer loyalty engagements with Fortune 100 companies such as Hewlett-Packard, Lucent, Nokia, and AOL-Time Warner. Prior to joining Satmetrix, he worked as an account executive for several leading global consulting and research firms. Martin has a Bachelor's degree from London University and an international MBA jointly awarded by Leicester University (UK), Universite de Savoie (France), and Fachhochschule des Saarlandes, (Germany).
Tom Kehler
VP and General Manager of Community Solutions
Tom Kehler is the VP and General Manager of Community Solutions for Satmetrix. Prior to the merger with Satmetrix, Mr. Kehler was Chairman and Founder of Informative. Prior to Informative, Mr. Kehler was Chairman and CEO of Recipio from 1998 through January, 2002. Recipio developed and marketed the technology platform for Adaptive Conversations ® and relationship marketing platform acquired by Informative. Before Recipio he was Chief Executive Officer of Connect, Inc. (CNKT), which pioneered application software for on-line communities and Internet-based e-commerce. Connect lead the charge of building large scale e-commerce applications for major brands. Before Connect, Mr. Kehler was Chairman and Chief Executive Officer of IntelliCorp (INAI). IntelliCorp was the leading provider of application development software that incorporated expert systems, artificial intelligence and object oriented programming. Mr. Kehler has served on the Information Technology Advisory Board of the National Research Council. Mr. Kehler received a Ph.D. in applied physics from Drexel University.
Gary Potts
Chief Financial Officer
In this role, Gary manages Satmetrix’s financial operations and provides leadership as the company executes its strategic growth initiatives. Prior to joining Satmetrix, he was employed by The Brenner Group, Inc., a leading financial advisory firm, where he was Vice President responsible for assisting venture capital-backed technology companies from start-up to IPO stage. Gary has held key financial and senior management positions for both international and U.S.-based organizations, including Maxoptix, Mountain Network Solutions, and Loral Corporation. He has extensive experience in strategic business development, financial planning, and venture capital financing and holds an MBA degree from the University of Michigan.
Peter Van Houten
Vice President of Field Operations
Pete Van Houten is the Vice President of Field Operations for Satmetrix and is responsible for executing the organization's operations and sales strategies. He has more than 10 years of experience as a sales executive. Prior to Satmetrix, Pete was Vice President of Sales for Dun and Bradstreet's Supply Management Solutions Business Unit. While there, he participated in the creation of product strategies that allowed Fortune 500 companies to leverage D&B's financial database to reduce operating costs. Pete was also Vice President of Industry Sales for Commerce One and Vice President of Sales for Ross Systems. Early in his career, he held various sales and marketing positions with Xerox and Allied Signal. Pete holds a Bachelor's degree from William Paterson College and a Masters from Pace University.
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