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Support
Our Support team delivers the level of responsive and reliable support expected of a leading enterprise provider. We provide:
- 8 x 5 application support
- 24 x 7 x 365 emergency support
- Application maintenance for the latest product releases and patches
Satmetrix support contact information
Satmetrix customers can log service requests, track requests, and access other support resources through the Satmetrix Client Support Center, a secure extranet support site.
Using the Client Support Center, customers can:
- Submit service requests
- Designate the priority for each request
- Add notes to existing requests
- Monitor status of requests
- Personalize view to see only relevant requests
- Create and update a personal profile
- Suggest product enhancements
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