Engage your customer community
People are talking. Are they talking with you or just about you?
Most online communities only allow you to listen in on customer conversations. Only Satmetrix enables you to listen to thousands and to communicate individually.
- Large-scale communities provide a comprehensive view of customer priorities.
- Community-generated ideas are collectively prioritized through our patented Adaptive Conversation™.
- Segmentation allows for customized engagement for different audiences.
- Profiling of member conversations drives 1:1 marketing.
Co-creation + Scale + 1:1 Marketing = Positive word of mouth