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Webinar Archive
Satmetrix offers educational webinars on a variety of themes pertaining to customer loyalty. The sessions are recorded and posted online for easy viewing. Visual and audio content comes from one source - there is no need to dial into a separate teleconferencing number.
Previously recorded webinars
Please note that registration is required to access the individual archives.
Answering the Ultimate Question
October 15, 2008
Managing Relationships with Your Most Strategic Accounts
October 8, 2008
Exploring the Relationship Between Net Promoter and Word of Mouth in the Credit Card Industry
September 24, 2008
Building Blocks of a Successful Enterprise Net Promoter Program
September 10, 2008
Net Promoter Certification - An Insider's View of Best Practice
August 5, 2008
Proactive Support - Drives Net Promoter and Improves Customer Loyalty
June 25, 2008
Proving the Value of Your On-line Community
June 4, 2008
Making the Most of your Relationship with Your On line Community Members
May 21, 2008
Taking Net Promoter to the Next Level with On-line Communities
May 07, 2008
Competitive and Cross-Cultural Benchmarking
April 22, 2008
Social Networks and Brand Recognition - featuring Charlene Li, Forrester Research
March 19, 2008
Designing for Action
March 19, 2008
Building a Net Promoter Program Brick by Brick
March 19, 2008
Net Promoter Economics: Exploring the Impact of Word of Mouth
March 12, 2008
Driving Customer Growth and Retention in B2B Markets
November 1, 2007
Net Promoter Best Practices Case Study: Closing the Gap between Executive Vision and Front-line Action
October 24, 2007
Achieving with customer experience management
September 12, 2006
Getting started with Net Promoter®
August 8, 2006
Tools and techniques for demystifying B2B loyalty and customer satisfaction programs
June 28, 2006
Creating good profits with Net Promoter
April 5, 2006
Webinar co-hosted by Satmetrix and the Institute for the Study of Business Markets (ISBM).
Does your CRM system know what your customers are thinking?
March 22, 2006
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